FAQ

How do I create an account?
Please contact the sales department by email  at sales@cinchkit.com. You may also call 281-607-4400. You will then be assigned an account manager who will g...
Fri, 2 Aug, 2019 at 3:09 PM
I have a missing or damaged item. What do I do?
If you have an item missing or damaged please complete the "No Charge" parts order form and email to CustomerService@CinchKit.com. A Customer Supp...
Fri, 2 Aug, 2019 at 4:10 PM
Are my new doors covered by a warranty?
Yes. Cinch is proud of our products, and we stand behind them.   If within 30-days of installation you are unsatisfied with the product, we will refund you...
Sat, 3 Aug, 2019 at 1:16 AM
What is the mailing address for payments?
All payments should be submitted to: PO Box 1726 Houston, TX 77251 
Mon, 25 Nov, 2019 at 2:00 PM
How do I request a sample?
You may request samples by emailing sales@cinchkit.com, by calling 281-607-4400, or by clicking the link below.  https://cinchkit.com/request-a-sample
Fri, 18 Oct, 2019 at 4:28 PM
What is your mailing address?
Our mailing address is 15002 Sommermyer St, Houston, TX 77041
Wed, 30 Oct, 2019 at 5:05 PM
What is your fax number?
FAX: 281-607-4402
Wed, 30 Oct, 2019 at 5:04 PM
What is your physical address?
We are located at 15002 Sommermeyer Street, Houston, TX 77041.
Wed, 30 Oct, 2019 at 5:02 PM
Can I request overnight delivery?
Yes. All overnight request must be submitted by noon on the scheduled shipping date. You will be sent an authorization form to approve the cost. 
Mon, 25 Nov, 2019 at 2:05 PM
How can I track an order?
If an order ships via FedEx, you will have tracking information uploaded to your online portal. If you have signed up for shipping notifications, you will a...
Mon, 25 Nov, 2019 at 2:07 PM